Intern Licensing
United Kingdom, Slough

Intern, Customer Support (Licensing) – 6 month internship

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza is a global leader in life sciences with a comprehensive portfolio that supports our customers across the healthcare continuum. In our Licensing Business Unit, we are committed to fostering innovative solutions and delivering exceptional service to our clients worldwide. We are currently seeking a highly motivated Customer Support Intern to join our dynamic team in Slough, UK to support the management of Lonza’s internal and external customers with discretion and confidentiality for this highly profitable BU.

The Customer Support Intern will play a pivotal role in enhancing our customer service experience, managing critical documentation, and supporting project initiatives. This position is ideal for a data-savvy individual with a keen eye for detail, a proactive approach to problem-solving and an agile mindset. The intern will work closely with our customer support team to ensure the highest level of service is delivered to our clients in a planned, detailed, logical and progressive way.

Key responsibilities:

  • Provide exceptional customer support, addressing queries and concerns with speed and professionalism.
  • Manage and organize commercial documents (contracts, amendments, research agreements, and partnerships) related to licensing agreements, ensuring accuracy of key parameters and accessibility of data.
  • Assist in the analysis and interpretation of customer data to improve service delivery.
  • Support project management activities, including planning, execution, and monitoring of project timelines and deliverables.
  • Collaborate with cross-functional teams to enhance service offerings and customer satisfaction.
  • Participate in continuous improvement initiatives, suggesting ways to optimize processes and customer experiences.

Key requirements:

  • Currently pursuing or have recently completed a relevant qualification in Business Administration, Data Science, Project Management, or a related field.
  • Demonstrated skills in data analysis and document management.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills and attention to detail.
  • Proactive mindset with the ability to anticipate customer needs and take initiative

Soft Skills:

  • Proactiveness: Ability to anticipate issues and act on them before they become problems.
  • Attention to Detail: Ensures accuracy and completeness in all tasks and communications.
  • Customer Centric: Always puts the customer first, ensuring their needs are met with enthusiasm and professionalism.
  • Adaptable: flexible approach to dealing with global customers with different ways of working

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.


Reference: R59907