Welcome to Lonza's Supplier Management Platform Guidance

To work with Lonza as a supplier, you must first receive an official email from supplier-do-not-reply@lonza.com. Access to the Supplier Management platform (ORO) is available only to invited suppliers and supports key activities such as onboarding, qualification, and compliance management.

This page provides access to the resources, guidance, and training materials needed to complete your tasks efficiently. Use the links below to find the information relevant to your role and stage in the process.

  1. ORO Explained

    2. Purpose: Learn what ORO is, why it’s used, and how it supports efficient and secure supplier collaboration.

    Summary: This guide introduces ORO, Lonza's central platform for supplier collaboration. ORO streamlines onboarding, qualification, and supplier data updates through a secure and standardised process that supports GDPR compliance. You will learn how to access and complete requests using email invitations and one-time password (OTP) verification, as well as where to find guidance, training materials, and support through the Supplier Portal.

    Download: ORO Overview Guide

  2. Getting Started as a Supplier

    3. Purpose: Understand the onboarding steps required to provide your company details and become an active supplier in ORO.

    Summary: This guide explains the onboarding process on the ORO platform. It starts with accessing your tasks via email invitation and secure OTP login. You will be guided through two main steps:

    • Collect Onboarding-Related Documents: Provide company information, legal details, tax IDs, addresses, contacts, and payment details, including uploading proof of bank information.
    • ESG Information: Submit sustainability data such as EcoVadis ID or complete the IntegrityNext questionnaire.

    The guide also explains how to use the Messages feature for clarifications, change the portal language, and invite team members for collaboration. Once all forms are submitted, the section will show a “Completed” tag, confirming the onboarding process is finalized.

    Download: Onboarding Guide

  3. Qualify as a Supplier

    4. Purpose: Complete the qualification process, including compliance checks and, if required, additional audit steps to meet Lonza’s standards.

    Summary: This guide walks suppliers through the full qualification process on the ORO platform. It begins with accessing the task via email invitation and secure OTP login. Suppliers are guided through completing three key requests:

    • Supply Chain Declaration (SCD): Download, complete, and upload the signed form to confirm compliance with Lonza’s supply chain standards.
    • Assessment Request: Fill out the qualification questionnaire and submit it through the portal.
    • Agreement Request: Review, sign, and upload the Supplier Commitment Letter (SCL).

    The Assessment & Agreement Request are part of a potential audit initiation, which is only required in certain cases. If triggered, suppliers must complete the qualification questionnaire and upload the signed Supplier Commitment Letter (SCL).

    Download: Qualification Guide

  4. Comfirming Bank Detail Changes

    5. Purpose: Confirm bank details changes to ensure accurate and timely payments.

    Summary: This guide provides a step-by-step process to provide confirmation of changing payment details in ORO. It covers how to access the task, enter country-specific banking information and bank name, upload proof documents, and complete the security verification form by confirming invoice details. It also explains how to submit the update and verify completion.

    Download: Bank Update Guide

  5. Supplier Performance Evaluation

    6. Purpose: Complete a Supplier Performance Evaluation request to ensure accurate and timely submission of required information.

    Summary: This guide explains the steps suppliers need to follow when participating in Lonza’s performance evaluation process via ORO. The evaluation helps Lonza assess collaboration quality and compliance standards. You will receive an email invitation and log in securely using a one-time passcode (OTP). The process includes completing a questionnaire, communicating with Lonza if needed, and submitting your responses.

    Download: Supplier Performance Evaluation Guide

  6. Supplier FAQs

    7. Purpose: Quickly find answers to common questions about access, document requirements, workflows, and compliance.

    Summary: This FAQ guide addresses the most frequent supplier questions, grouped into four categories:

    • Access & Technical Issues (e.g., email legitimacy, login problems)
    • Data & Document Requirements (e.g., file formats, confidentiality)
    • Process & Workflow (e.g., timelines, collaboration, language settings)
    • Compliance, ESG & Support (e.g., Code of Conduct, T&C, ESG requirements)

    Download: Supplier FAQs

    Useful Links