General Information
PO General Terms and Conditions General Terms and Conditions for Switzerland, EMEA and US
Unless otherwise stated in an individual agreement, the applicable Lonza General Terms and Conditions for Switzerland, EMEA and US will apply.
These can be requested from Lonza or downloaded under General Terms and Conditions
Code of Conduct By accepting the Purchase Order, your company further acknowledges and agrees that it will at all times comply with Lonza's Supplier Code of Conduct which may be accessed via our corporate website at: https://www.lonza.com/public/supplier-code-of-conduct
Order Confirmation We kindly request you to check the Order and confirm via Purchase Order confirmation within 24 hours of receipt of purchase order.
Switzerland specific information
Deliveries and Delivery Conditions
For Visp - Switzerland
Deliveries may only be made via our incoming goods department.
Opening hours: Monday-Friday from 07:00 to 11:30 and from 13:00 to 16:00
Large deliveries must be notified, under the following telephone number: +41 27 948 7896
Refrigerated goods must be clearly labelled from the outside and must be delivered before 11:30 am
Please notify Lonza AG two days before the goods are ready for dispatch under the following telephone number or email address:
Inbound Pharma Logistics
Phone: +41 61 316 87 06
Fax: +41 61 316 97 06
Email: inboundpharmalogis.basel@lonza.com
The delivered goods must be packed in conformity with transport requirements.
Import Customs Clearance
For Visp - Switzerland
For the Lonza import clearance please contract our customs agency service provider at:
Zollagentur Gerlach AG, Niederfeldstrasse 5, 4133 Pratteln
Contact: Paul-Louis Pacull, phone: +41 61 315 9318
Email: gerlach-cct@ch.gerlachcs.com
Information - customs clearance advice
www.lonza.com/public/conditions/terms-and-conditions-visp-basel.aspx
For shipments which are shipped from outside of Switzerland and require a customs clearance, we also need an additional copy of the delivery note inside the parcel.
For bringing the commodity into the LONZA, the entrance test is to be locked successfully and shown compellingly with the entrance. The test can be completed and printed under www.lonza.com/eintrittstest.
Address for any Documents except Invoice, Bank guarantee and insurance certificates - Visp - Switzerland Address for Documents (Order Confirmation):
Email: visp.documents@lonza.com
Fax: +41 27 947 6196
Mailing: Lonza AG, Supply Chain Documents Visp, CH-3930 Visp
Exception for invoices, bank guarantee and insurance certificates
US specific information
General Instruction - Hayward All and any Certificates of Analysis, Certificates of Compliance and/or Product Certificates are required at time of receipt
Packing slips, invoices, and associated documentation must include the appropriate Purchase Order number
Wood pallets must be heat-treated in accordance with International Standards
No product substitution by supplier will be allowed without prior appoval from Lonza Hayward
If shipped material is different from purchase order, material will be returned to supplier at the supplier's expense
Shipping Instructions - Hayward Please specify for freight collect shipments:
Fedex parcel account 451001264
Fedex over 150 lbs LTL select "Collect" as billing option, no account needed.
Broker Information - Hayward UPS Supply Chain Solutions
Contacts:
Sohail Abdullah
150-20 132 Ave
Jamaica, NY 11434
sabdullah@ups.com
718-481-4377

Clair Morhardt
150-20 132nd Ave
Jamaica, NY 11434
clair.morhardt@ups.com
718-481-4494
Email Communciations - Hayward All email communications should also be sent to the following address:
SCS-US-JFKAirCHB@ups.com
General Instruction - Bend All and any Certificates of Analysis, Certificates of Compliance and/or Product Certificates are required at time of receipt
Packing slips, invoices, and associated documentation must include the appropriate Purchase Order number
Wood pallets must be heat-treated in accordance with International Standards.
No product substitution by supplier will be allowed without prior appoval from Lonza Bend
If shipped material is different from purchase order, material will be returned to supplier at the supplier's expense
Shipping Instructions - Bend Please specify for freight collect shipments:
Fedex parcel account 451001264
Fedex over 150 lbs LTL select "Collect" as billing option, no account needed
International shipments over 150lbs, preferred freight Forwarder
Bolloré Logistics USA
843 276 3707
paul.insabella@bollore.com
Broker Information - Bend Expeditors International
2508 N Marine Dr
Portland, OR 97217
Contact:
Natasha Gadson
Direct: 843-352-5035
Office: 843-554-6909
Fax: 843-744-4071
capsugel-chs@expeditors.com
Broker Information - Greenwood Expeditors Intl
33 Market Point Drive
Greenville, SC 29607
Direct: 843-352-5018
Office: 843-554-6909
Email: capsugel-chs@expeditors.com
Amaryllis Turman, LCB, CCS
Customs Compliance Lead
LONZA GREENWOOD
535 North Emerald Road
US - 29646 Greenwood
Tel. : +1 864 344 6332
amaryllis.turman@lonza.com
General Instruction - Houston Please ensure all invoices with valid PO# are sent to our AP mailbox address below. Please send the invoice in a PDF file 1 per file to scanctr31@lonza.com (Lonza Tampa) and scanctr5@lonza.com (Lonza Houston).
Shipping Instructions/Broker Information - Houston For shipments from any foreign destination, please, use Expeditors as our broker capsugel-chs@expeditors.com
Shipping Instructions/Broker Information - Tampa For shipments from any foreign destination, please, use Expeditors as our broker capsugel-chs@expeditors.com
Broker Information:
Lonza Tampa
Customs Broker: Expeditors Intl
5415 W Sligh Ave #100, Tampa, FL 33634
Direct: 843-352-5018
Office: 843-554-6909
Email: capsugel-chs@expeditors.com
Deliveries and Delivery Conditions - Walkersville/Durham Walkersville:
For all deliveries, a dock appointment is required.
Please call 301-378-1460 to schedule a dock appointment.
Delivery hours are Monday - Friday from 8:00AM - 5:00PM.
General Instruction - Portsmouth All and any Certificates of Analysis, Certificates of Compliance and/or Product Certificates are required at tme of receipt
All package labels, packing slips, invoices, and associated documentation must include the appropriate Lonza Biologics material number and Purchase Order number
All orders must be packaged and shipped to Lonza Biologics specification and requirements
Palletized shipments are acceptable provided suppliers ship product via non-wood pallets as preference.
Wood pallets must be heat-treated in accordance with International Standards.
For Phytosanitary Measures No. 15 (ISPM 15) chemically treated pallets are not acceptable.
A dock height vehicle is required for all deliveries.
No product substitution by supplier will be allowed without written from Lonza Biologics via an addendum or change order to this purchase only.
If shipped material is different from purchase order, material will be refused and returned to supplier at the supplier's expense.
No split vendor lots.
Shipping Instructions - Portsmouth Please specify for freight collect shipments:
Fedex parcel account 451001264
Fedex over 150 lbs LTL select "Collect" as billing option, no account needed.
Deliveries and Delivery Conditions - Portsmouth Lonza Portsmouth requires appointments for all deliveries. Go to www.opendock.com
Click “Register for FREE”
Enter your name and e-mail and create a password
Click the “Find Warehouse” button and search for “Lonza – Portsmouth NH”
Click the Schedule button next to the correct location
Broker Information - Portsmouth UPS Supply Chain Solutions
Contacts:
Sohail Abdullah
150-20 132 Ave
Jamaica, NY 11434
sabdullah@ups.com
718-481-4377

Clair Morhardt
150-20 132nd Ave
Jamaica, NY 11434
clair.morhardt@ups.com
718-481-4494
Email Communciations - Portsmouth All email communications should also be sent to the following address:
SCS-US-JFKAirCHB@ups.com
EMEA specific information
Certificate Instructions - Slough Product/Material - Certificates are required to be provided with the goods at time of receipts.
Please ensure that all items listed on this purchase orders are delivered in a single delivery and from a single manufacturing batch or lot. Please notify the relevant Lonza Buyer if this request cannot be fulfilled.
Shipping Instructions - Slough Please ensure that all deliveries are made Monday to Friday between 8am and 2pm, any deliveries outside these times may be refused by Lonza Biologics plc. unless prior arrangement is agreed.
It is the requirement of Lonza Biologics plc. that all delivery notes, box or parcel labels, invoices and correspondence quote the relevant Lonza purchase order number.
Failure to provide the correct purchase order reference will result in payment delays All palletised deliveries must be made using ISPM15 Heat Treated compliant pallets, any deliveries not compliant with this requirement will be rejected back to the supplier at their cost.
Shipping Instructions - Cambridge Please ensure that all deliveries are made Monday to Friday between 8am and 4pm, any deliveries outside these times may be refused by Lonza Biologics plc. unless prior arrangement is agreed.
It is the requirement of Lonza Biologics plc. that all delivery notes, box or parcel labels, invoices and correspondence quote the relevant Lonza purchase order number.
Failure to provide the correct purchase order reference will result in payment delays. No fork lift onsite so any palletised deliveries must be on transport with a tail lift.
Order Confirmation - Porriño [English] No change in the materials requested by the supplier will be admitted without written approval from Lonza Biologics Porriño S.L.
If the materials or quantities shipped are different from those indicated in the order, the material will be rejected and sent back to the supplier freight collect, unless expressly authorized by Lonza Biologics Porriño S.L.
Please confirm this order with your signature and date.
Confirmacion de pedido - Porriño [Spanish] No se admitirá ningún cambio en los materiales solicitados por parte del proveedor sin aprobación por escrito de Lonza Biologics Porriño S.L.
Si los materiales o las cantidades enviadas son diferentes a las indicadas en el pedido, el material será rechazado y enviado de regreso al proveedor a portes debidos, salvo autorización expresa de Lonza Biologics Porriño S.L.
Les rogamos confirmen este pedido mediante su firma y fecha.
International transfers - Porriño [English]

In case of international transfers, payment will be made in terms of shared commissions.
Approval of the order must occur within 24 hours of receipt indicating the date of delivery to our facilities.

Transferencia internacional - Porriño [Spanish] En caso de transferencias internacionales, el pago se realizará en términos de comisiones compartidas La aprobación del pedido debe ocurrir dentro de las 24 horas posteriores a su recepción indicando la fecha de entrega en nuestras instalaciones.
Shipping Instructions - Porriño [English] Only a single batch of product will be accepted with the delivery of the order, unless expressly authorized by Lonza Biologics Porriño S.L.
Partial deliveries of the materials indicated in this order will not be accepted unless expressly authorized by Lonza Biologics Porriño S.L.
Documentation of the ordered materials is required to physically accompany the material at the time of receipt at our facilities.
All delivery notes, invoices and associated documents must include the internal material code and the Lonza Biologics Porriño S.L. order number.
Instrucciones de envío - Porriño [Spanish] Sólo se aceptará un único lote de producto con la entrega del pedido, salvo autorización expresa de Lonza Biologics Porriño S.L.
No se admitirán entregas parciales de los materiales indicados en el presente pedido excepto autorización expresa de Lonza Biologics Porriño S.L.
Se requiere que la documentación de los materiales pedidos acompañe físicamente al material en el momento de la recepción en nuestras instalaciones.
Todos los albaranes, facturas y documentos asociados deben de incluir el código interno de material y el número de Pedido de Lonza Biologics Porriño S.L.
Other comments - Porriño [English] The info of the buyer, mail and phone number is included in the current template.
The name and phone number of the requisitioner is included in the current template.
The legal name of the site and the number of the registration in the Spanish Agency has to be included in the PO.
In the current template, at the bottom of the PO we include the obligation of the supplier of signing the PO and inclulde the date and name in order to bring it back signed to us.
In the current template Right the numer of PO lines is specified in the top of the PO.
Currently on the top of the PO we have possibility to include general information for the supplier such as the number of the quote applicable for the PO, if it is needed a different payment term, if it is an urgent PO….
Otros comentarios - Porriño [Spanish] La información del comprador, correo y número de teléfono se incluye en la plantilla actual.
El nombre y el número de teléfono del solicitante se incluyen en la plantilla actual.
El nombre legal del centro y el número de registro en la Agencia Española deben incluirse en el pedido.
En la plantilla actual, en la parte inferior de la OC incluimos la obligación del proveedor de firmar la OC e incluir la fecha y el nombre para traérnosla firmada.
En la plantilla actual Derechoel número de líneas del pedido se especifica en la parte superior del pedido.
Actualmente, en la parte superior del pedido tenemos la posibilidad de incluir información general para el proveedor, como el número del presupuesto aplicable al pedido, si se necesita un plazo de pago diferente, si se trata de un pedido urgente, etc.
Shipping Instructions - Geleen Only use plastic pallets or heat-treated wooden pallets.
Each container must be labeled with Lonza or Vendor item number and lot number (if applicable).
Each outer case/box must be labeled with the Lonza PO number. When there is no PO number visible, the shipment will be refused at our entrance.
For the delivery of pallets, a truck with tailgate is required.
Each outer case/box must be labeled with the storage conditions of the item.
Items with different storage conditions must be separated in different outer cases/boxes.
All items must have a minimum of 75% of their original shelf life, with a minimum of 3 months.
Different lots need to be separately packed/marked, to enable easy identification (max 2 lots/delivery).
Deliver only to delivery address specified on PO output.
Delivery hours warehouse (Ambient 15 C – 25 C): Monday to Friday 08:00 – 15:00 CET.
Delivery hours warehouse (cold-chain): Monday to Friday 08:00 – 14:00 CET.
Shipping Instructions - Bornem Our Purchase Order number must appear on both the delivery documents (at the outside of the carton) and the invoices.
If not, we are not able to receive the goods or activate payment.
Only one batch per reference.
The delivery date should not exceed half of the batch expiration period(Shelf life).
All Products must be supplied with their Certificate of Analysis and Safety Data Sheet.
Material will be accepted based on the analysis made by our laboratory. Non Conform material will be returned to you at your expense.
Shipping Instructions - Verviers [English] Delivery on pallets must be done by trucks only!
Pallets delivered by vans will be refused.
Our Purchase Order number must appear on both the delivery documents (at the outside of the carton) and the invoices.
Instructions expéditions - Verviers [French] Les livraisons sur palettes doivent se faire par camion uniquement.
Les palettes livrées par camionnette seront refusées.
Notre numéro de bon de commande doit figurer à la fois sur les documents de livraison (à l’extérieur du carton) et sur les factures.
Receiving - Colmar [English] Receiving hours: Mon-Fri 07h - 15h00
Reception - Colmar [French] Heures de liv.: Lun-Ven 07h00-15h00
Shipping Instructions - Colmar [English] MANDATORY: Only one batch per reference.
The delivery date should not exceed half of the batch expiration period (Shelf life). All raw materials must comply with the current European regulations for dietary supplements.
All Products must be supplied with their Certificate of Analysis and Safety Data Sheet. These documents are to be sent at the latest on the day of delivery.
Material will be accepted based on the analysis made by our laboratory. Non Conform material will be returned to you at your expense.
MANDATORY: For delivery to LOGISTIQUE JUNG - Make a prior appointment by email to exploitation-capsugel@junglogistique.fr
Instructions de livraison - Colmar [French] IMPERATIF: Un seul lot par référence.
La date de livraison ne doit pas excéder la moitié de la durée de vie du lot (péremption).
Les matières premières doivent répondre à la réglementation européenne en vigueur pour les compléments alimentaires.
Tous les articles doivent être livrés avec leur bulletin d'analyses et leur fiche de sécurité. Ces documents doivent être fournis au plus tard le jour de la livraison.
Les articles seront acceptés sous réserve d'analyses par nos laboratoires. Les produits non conformes vous seront retournés à vos frais.
IMPERATIF: pour les livraisons chez LOGISTIQUE JUNG - merci de prendre rendez vous par email à exploitation-capsugel@junglogistique.fr
Shipping Instructions - Koln [English] Please make sure that our order number is listed at the beginning of the subject line in all emails you send us.
Please submit delivery information to e-mail: disposition.cologne@lonza.com.
Shipping Instructions - Koln [German] Bitte stellen Sie sicher, dass unsere Bestellnummer in allen Emails, die Sie uns zusenden, am Beginn der Betreffzeile aufgeführt ist.
Der Lieferant hat vor Versand eine Versandanzeige in Form eines Lieferscheins zu schicken an Email: disposition.cologne@lonza.com.