General Information
PO General Terms and Conditions General Terms and Conditions for Switzerland and US
Unless otherwise stated in an individual agreement, the applicable Lonza General Terms and Conditions for Switzerland and US will apply.
These can be requested from Lonza or downloaded under General Terms and Conditions
Code of Conduct By accepting the Purchase Order, your company further acknowledges and agrees that it will at all times comply with Lonza's Supplier Code of Conduct which may be accessed via our corporate website at: https://www.lonza.com/public/supplier-code-of-conduct
Order Confirmation We kindly request you to check the Order and confirm via Purchase Order Confirmation
Switzerland specific information
Deliveries and Delivery Conditions
For Visp - Switzerland
Deliveries may only be made via our incoming goods department.
Opening hours: Monday-Friday from 07:00 to 11:30 and from 13:00 to 16:00
Large deliveries must be notified, under the following telephone number: +41 27 948 7896
Refrigerated goods must be clearly labelled from the outside and must be delivered before 11:30 am
Please notify Lonza AG two days before the goods are ready for dispatch under the following telephone number or email address:
Inbound Pharma Logistics
Phone: +41 61 316 87 06
Fax: +41 61 316 97 06
Email: inboundpharmalogis.basel@lonza.com
The delivered goods must be packed in conformity with transport requirements.
Import Customs Clearance
For Visp - Switzerland
For the Lonza import clearance please contract our customs agency service provider at:
Zollagentur Gerlach AG, Niederfeldstrasse 5, 4133 Pratteln
Contact: Paul-Louis Pacull, phone: +41 61 315 9318
Email: gerlach-cct@ch.gerlachcs.com
Information - customs clearance advice
www.lonza.com/public/conditions/terms-and-conditions-visp-basel.aspx
For shipments which are shipped from outside of Switzerland and require a customs clearance, we also need an additional copy of the delivery note inside the parcel.
For bringing the commodity into the LONZA, the entrance test is to be locked successfully and shown compellingly with the entrance. The test can be completed and printed under www.lonza.com/eintrittstest.
Address for any Documents except Invoice, Bank guarantee and insurance certificates - Visp - Switzerland Address for Documents (Order Confirmation):
Email: visp.documents@lonza.com
Fax: +41 27 947 6196
Mailing: Lonza AG, Supply Chain Documents Visp, CH-3930 Visp
Exception for invoices, bank guarantee and insurance certificates
US specific information
General Instruction - Hayward All and any Certificates of Analysis, Certificates of Compliance and/or Product Certificates are required at time of receipt
Packing slips, invoices, and associated documentation must include the appropriate Purchase Order number
Wood pallets must be heat-treated in accordance with International Standards
No product substitution by supplier will be allowed without prior appoval from Lonza Hayward
If shipped material is different from purchase order, material will be returned to supplier at the supplier's expense
Shipping Instructions - Hayward Please specify for freight collect shipments:
Fedex parcel account 451001264
Fedex over 150 lbs LTL select "Collect" as billing option, no account needed.
Broker Information - Hayward UPS Supply Chain Solutions
Contacts:
Sohail Abdullah
150-20 132 Ave
Jamaica, NY 11434
sabdullah@ups.com
718-481-4377

Clair Morhardt
150-20 132nd Ave
Jamaica, NY 11434
clair.morhardt@ups.com
718-481-4494
Email Communciations - Hayward All email communications should also be sent to the following address:
SCS-US-JFKAirCHB@ups.com
General Instruction - Bend All and any Certificates of Analysis, Certificates of Compliance and/or Product Certificates are required at time of receipt
Packing slips, invoices, and associated documentation must include the appropriate Purchase Order number
Wood pallets must be heat-treated in accordance with International Standards.
No product substitution by supplier will be allowed without prior appoval from Lonza Bend
If shipped material is different from purchase order, material will be returned to supplier at the supplier's expense
Shipping Instructions - Bend Please specify for freight collect shipments:
Fedex parcel account 451001264
Fedex over 150 lbs LTL select "Collect" as billing option, no account needed
International shipments over 150lbs, preferred freight Forwarder
Bolloré Logistics USA
843 276 3707
paul.insabella@bollore.com
Broker Information - Bend Expeditors International
2508 N Marine Dr
Portland, OR 97217
Contact:
Natasha Gadson
Direct: 843-352-5035
Office: 843-554-6909
Fax: 843-744-4071
capsugel-chs@expeditors.com
Broker Information - Greenwood Expeditors Intl
33 Market Point Drive
Greenville, SC 29607
Direct: 843-352-5018
Office: 843-554-6909
Email: capsugel-chs@expeditors.com
Amaryllis Turman, LCB, CCS
Customs Compliance Lead
LONZA GREENWOOD
535 North Emerald Road
US - 29646 Greenwood
Tel. : +1 864 344 6332
amaryllis.turman@lonza.com
General Instruction - Houston Please ensure all invoices with valid PO# are sent to our AP mailbox address below. Please send the invoice in a PDF file 1 per file to scanctr31@lonza.com (Lonza Tampa) and scanctr5@lonza.com (Lonza Houston).
Shipping Instructions/Broker Information - Houston For shipments from any foreign destination, please, use Expeditors as our broker capsugel-chs@expeditors.com
Shipping Instructions/Broker Information - Tampa For shipments from any foreign destination, please, use Expeditors as our broker capsugel-chs@expeditors.com
Broker Information:
Lonza Tampa
Customs Broker: Expeditors Intl
5415 W Sligh Ave #100, Tampa, FL 33634
Direct: 843-352-5018
Office: 843-554-6909
Email: capsugel-chs@expeditors.com
Deliveries and Delivery Conditions - Walkersville/Durham Walkersville:
For all deliveries, a dock appointment is required.
Please call 301-378-1460 to schedule a dock appointment.
Delivery hours are Monday - Friday from 8:00AM - 5:00PM.
General Instruction - Portsmouth All and any Certificates of Analysis, Certificates of Compliance and/or Product Certificates are required at tme of receipt
All package labels, packing slips, invoices, and associated documentation must include the appropriate Lonza Biologics material number and Purchase Order number
All orders must be packaged and shipped to Lonza Biologics specification and requirements
Palletized shipments are acceptable provided suppliers ship product via non-wood pallets as preference.
Wood pallets must be heat-treated in accordance with International Standards.
For Phytosanitary Measures No. 15 (ISPM 15) chemically treated pallets are not acceptable.
A dock height vehicle is required for all deliveries.
No product substitution by supplier will be allowed without written from Lonza Biologics via an addendum or change order to this purchase only.
If shipped material is different from purchase order, material will be refused and returned to supplier at the supplier's expense.
No split vendor lots.
Shipping Instructions - Portsmouth Please specify for freight collect shipments:
Fedex parcel account 451001264
Fedex over 150 lbs LTL select "Collect" as billing option, no account needed.
Deliveries and Delivery Conditions - Portsmouth Lonza Portsmouth requires appointments for all deliveries. Go to www.opendock.com
Click “Register for FREE”
Enter your name and e-mail and create a password
Click the “Find Warehouse” button and search for “Lonza – Portsmouth NH”
Click the Schedule button next to the correct location
Broker Information - Portsmouth UPS Supply Chain Solutions
Contacts:
Sohail Abdullah
150-20 132 Ave
Jamaica, NY 11434
sabdullah@ups.com
718-481-4377

Clair Morhardt
150-20 132nd Ave
Jamaica, NY 11434
clair.morhardt@ups.com
718-481-4494
Email Communciations - Portsmouth All email communications should also be sent to the following address:
SCS-US-JFKAirCHB@ups.com