Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza AG in Greenwood, SC seeks a Customer Solutions Representative II to support customer relationships and meet growth targets for the CHI Business Unit.

Key responsibilities:

• Daily interaction with assigned accounts and internal sales teams to manage product orders, supply, and production inquiries.
• Establish and grow strong customer relationships within an assigned group of accounts.
• Achieve annual sales objectives by managing assigned accounts and growing revenue through upselling.
• Track and analyze account/sales data to identify growth opportunities; partner with customers and sales teams to deliver results.
• Regularly forecast and track key account metrics, prepare, and analyze account status reports for sales teams and leadership.
• Drive the development of new custom materials and manage customer specifications processes.
• Process customer purchase orders and manage complaints, including root cause analysis and corrective action follow-up.
• Act as Sales Manager when needed to backfill the role.
• Visit customers and attend sales meetings (10% annual travel).

Key requirements:

• BA/BS in Marketing, Sales, or a related Customer Service field required.
• 5-10 years of experience in Sales, Marketing, Product Management, or Customer Service.
• Proficient in Microsoft Office Suite, Sales Force (SFDC), Outlook, and SAP.
• Strong follow-up, communication, flexibility, and diplomacy skills.
• Ability to direct, persuade, and influence others while working with minimal supervision.
• Strong analytical skills and experience working with various organizational levels, including Operations, Sales, Product Development, Manufacturing, Quality, Supply Chain, Purchasing, and Leadership.

Join us and be part of an ambitious team that successfully implements solutions that make a difference!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.