Key responsibilities: 
• Organize and oversee IT vendors and IT contractors while on site at Lonza SuzhouCap.
• Documentation including but not limited to – IT Standard Operating Procedures, purchase orders, invoices, packing slips, and service reports 
• Physical cleanup/tidying/organization/labeling of IT areas and assets 
• Assisting with IT projects as needed, including install and replenishment of: 
Switches/Routers 
Servers 
Storage 
Phone(s) 
AP(s) 
• Assisting with daily Operation support, coordination of OSS resources 
• Scheduling and performing Preventative Maintenance 
• Assisting with Technical Escalations from onsite technicians 
• Calling on software or hardware service and replacement  
• Testing, deployment, and replenishment of printer fleet 
• Windows Update, Security updates, and remediation in collaboration with global teams 

Key requirements: 
• High school diploma/GED required 
• +5 years’ experience in IT related fields 
• Strong understanding of IT support and development 
• Needs to be familiar working with offshore support teams 
• Experience and familiarity with IT equipment (laptops, servers, switches, etc) 
• Excellent communication skills, verbal and written. 
• Capable of creating site leadership presentations 
• Able to multitask and prioritize 
• Detail oriented but with focus on big picture 
• Possibility to travel, including international, to other sites up to 15% 
• Able to collaborate with global teams in different time zones. 
• Being flexible and understanding this isn’t an 8 to 5 job due to time zones, collaboration with different teams across the globe and requirement for possible weekend work