Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Project Manager role at Lonza is primarily focused on servicing the needs of clients in the delivery of cell culture media products. This role is pivotal to ensuring customer expectations are met, and delivered according to the expected quality, timelines and cost.  Program Management (PM) is a service focused team, dedicated to the execution of customer projects delivering both new and existing Bioscience products.

Responsibilities

• Be the interface between the Customer and Lonza to ensure execution and delivery according to expectations.
• Understand the Customer's needs and represent their interests by acting as their advocate on-site.
• Serve as the primary internal contact for questions or issues regarding contractual obligations.
• Maintain detailed knowledge of all agreements (e.g. Development, Commercial, Quality).
• Operate according to PM training profile assigned processes and standard work to effectively manage projects.
• Ensure customer satisfaction throughout the life cycle of the customer project.
• Provide timely demand signals through IBP forecasting as per requirements of the product type/customer

Requirements

• Bachelor's degree or equivalent experience in Life Sciences, Technical or Business.
• Collaborates with external customers and internal partners, including commercial, quality and operations.
• Strong relationship-building skills with a customer-first attitude.
• Capable of working independently and managing customer-facing responsibilities, while also collaborating effectively with internal partners.
• Be comfortable in managing information across a wide array of business systems (e.g. ERP, SFDC, Trackwise, DMS, Planview, SharePoint).
• Working proficiency in English and French

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.