How do I submit PDF invoices to Lonza?

Lonza implemented an automated solution for vendors to submit invoices directly in PDF format via email. This new process brings several advantages:

  • Faster invoice process and more secure delivery of invoices
  • Reduced negative environmental impact
  • Reduced cost for enveloping, postage and mailing
  • Receipt confirmation for submitted invoices

 

What are Lonza’s requirements for the Automated Solution?

  • Invoice must be in PDF format. No other format is accepted.
  • Only one invoice per PDF document is allowed. Multiple PDF documents can be included in one email and each PDF document will be processed as one invoice.
  • Attachments/back-up material must be included in the same PDF document as the invoice.
  • Email must contain a PDF invoice otherwise the email will be rejected.
  • Email including all attachments cannot exceed 5MB.
  • PDF document cannot contain any kind of encryption features.
  • Any other communication such as account queries, etc. sent to the automated solution email addresses will not be read.

 

Frequently Asked Questions

“I am already submitting invoices by PDF, what is changing for me?”

  • Only the email address you use might be changing. See below the new email addresses to use.

“I am submitting invoices by post and cannot comply with Lonza requirements, will my invoice be rejected?”

  • No, you can still submit your invoices by post if you cannot comply with Lonza requirements. However, we encourage you to review the benefits of submitting your invoice in PDF.

“I am submitting invoices directly to my Lonza contact; can I put him in CC of the email instead?”

  •  Yes, you can

“I am submitting invoices with attachments required by Lonza, what should I do?

  • Attachments/back-up material must be included in the same PDF document as the invoice. Alternatively, you could submit the required documentation separately directly to your Lonza contact

“How do I know if invoices have been accepted or rejected?”

  • You will receive a confirmation email stating if your invoice has been accepted for further processing. If you do not comply with Lonza’s PDF requirements, a rejection email will be automatically sent to you.

“Shall I still send invoices by post if I submit by email?”

  • No, invoices should only be sent by email OR by post. Invoices sent both by email and by post will cause delays in processing and payment of your invoice

 

Which email address do I use to send PDF invoices to Lonza?

 

Country City Company Name Email to use
Belgium Verviers Lonza Verviers SPRL invoicesBE02@lonza.com
Verviers Lonza Japan Holdings SPRL invoicesBE05@lonza.com
Bornem Capsugel Belgium NV invoicesBE06@lonza.com
Canada Mississauga Arch Wood Protection Canada scanctrC3@lonza.com
Richmond Diacon Technologies Ltd scanctrC4@lonza.com
Vancouver Diacon Technologies Ltd
scanctrC4@lonza.com
Vancouver Capsugel Canada Corporation scanctrca05@lonza.com
Czech Republic Kourim Lonza Biotec s.r.o. invoicesCZ01@lonza.com
Denmark Copenhagen Lonza Copenhagen ApS invoicesDK01@lonza.com
Germany Cologne Lonza Cologne GmbH invoicesDE03@lonza.com
YOU Solutions Germany GmbH invoicesDE07@lonza.com
Great Britain Slough Lonza Biologics plc. invoicesGB01@lonza.com
Manchester
Lonza Biologics plc.
invoicesGB01@lonza.com
Burton
Xcelience Holding LLC.
invoicesGB07@lonza.com
Castleford Arch UK Biocides Ltd. invoicesGB08@lonza.com
Castleford Arch Timber Protection invoicesGB09@lonza.com
Castleford Hickson International Ltd invoicesGB13@lonza.com
France Saint-Beauzire Lonza Bioscience SARL invoicesFR01@lonza.com
Levalois-Perret
Lonza France SARL
invoicesFR04@lonza.com 
Colmar Capsugel France invoicesFR09@lonza.com
Italy Bergamo Lonza Milano SRL invoicesIT01@lonza.com
San Giuliano Milanese Arch Chemicals SRL invoicesIT02@lonza.com
Mexico  Puebla Capsugel de Mexico S DE RL DE CV. invoicesMX03@lonza.com
Mexico City Casugel Distribution S DE RL DE CV. invoicesMX04@lonza.com
Netherlands Breda Lonza Benelux BV invoicesNL02@lonza.com
Nijmegen Arch Timber Protection BV invoicesNL03@lonza.com
Nijmegen Hickson Nederland BV invoicesNL04@lonza.com
Geleen / Maastricht
Lonza Netherlands B.V.
invoicesNL07@lonza.com
Spain Porriño YOU Solutions Iberia, S.L.
invoicesES03@lonza.com
Lonza Biologics Porriño
invoicesES08@lonza.com
Sweden Stockholm Lonza Sweden AB invoicesSE02@lonza.com
Switzerland Basel/Visp Lonza Sales AG invoicesCH05@lonza.com
Lonza AG invoicesCH12@lonza.com
Lonza Solutions AG invoicesCH15@lonza.com
Lonza Services AG invoicesCH16@lonza.com
Lonza Group AG invoicesCH01@lonza.com
Micro-Macinazione SA invoicesCH14@lonza.com
United States Williamsport, PA Lonza LLC scanctr1@lonza.com
Mapleton, IL
Lonza LLC
scanctr1@lonza.com
Portsmouth, NH Lonza Biologics scanctr2@lonza.com
Hayward, CA
Lonza Biologics
scanctr2@lonza.com
Walkersville, MD Lonza Walkersville scanctr3@lonza.com
Durham, NC
Lonza Walkersville
scanctr3@lonza.com
Morrisville, NC
Lonza Walkersville
scanctr3@lonza.com
Rockland, ME Lonza Rockland scanctr4@lonza.com
Houston, TX Lonza Houston scanctr5@lonza.com
Rochester,NY  Arch Chemicals scanctr6@lonza.com
West Lake, LA Arch Chemicals scanctr6@lonza.com
Lake Charles, LA Arch Chemicals
scanctr6@lonza.com
Morristown, NJ Arch Personal Care Products scanctr7@lonza.com
Lonza America scanctr19@lonza.com
Capsugel Inc.
scanctr28@lonza.com
Conley, GA Arch Wood Protection scanctr8@lonza.com
Kalama, WA
Arch Wood Protection
scanctr8@lonza.com
Valparaiso, IN
Arch Wood Protection
scanctr8@lonza.com
Atlanta, GA Arch Wood Protection scanctr8@lonza.com
Vancouver, WA Diacon-Vancouver scanctr22@lonza.com
Cohasset, MN Lonza Consumer Health Inc
scanctr24@lonza.com
Greenwood, NC Capsugel Manufacturing LLC. scanctr26@lonza.com
Bend, OR Bend Research Inc
scanctr29@lonza.com
Tampa, FL Xcelience LLC
scanctr31@lonza.com
Quakertown, PA Powdersize LLC
scanctr32@lonza.com

Should you have any additional question on PDF invoice submission please contact us using the following email address: pdfinboundsupport@lonza