How do I submit PDF invoices to Lonza?

Lonza implemented an automated solution for vendors to submit invoices directly in PDF format via email. This new process brings several advantages:

  • Faster invoice process and more secure delivery of invoices
  • Reduced negative environmental impact
  • Reduced cost for enveloping, postage and mailing
  • Receipt confirmation for submitted invoices

 

What are Lonza’s requirements for the Automated Solution?

  • Invoice must be in PDF format. No other format is accepted.
  • Only one invoice per PDF document is allowed. Multiple PDF documents can be included in one email and each PDF document will be processed as one invoice.
  • Attachments/back-up material must be included in the same PDF document as the invoice.
  • Email must contain a PDF invoice otherwise the email will be rejected.
  • Email including all attachments cannot exceed 5MB.
  • PDF document cannot contain any kind of encryption features.
  • Any other communication such as account queries, etc. sent to the automated solution email addresses will not be read.

 

Frequently Asked Questions

“I am already submitting invoices by PDF, what is changing for me?”

  • Only the email address you use might be changing. See below the new email addresses to use.

“I am submitting invoices by post and cannot comply with Lonza requirements, will my invoice be rejected?”

  • No, you can still submit your invoices by post if you cannot comply with Lonza requirements. However, we encourage you to review the benefits of submitting your invoice in PDF.

“I am submitting invoices directly to my Lonza contact; can I put him in CC of the email instead?”

  •  Yes, you can

“I am submitting invoices with attachments required by Lonza, what should I do?

  • Attachments/back-up material must be included in the same PDF document as the invoice. Alternatively, you could submit the required documentation separately directly to your Lonza contact

“How do I know if invoices have been accepted or rejected?”

  • You will receive a confirmation email stating if your invoice has been accepted for further processing. If you do not comply with Lonza’s PDF requirements, a rejection email will be automatically sent to you.

“Shall I still send invoices by post if I submit by email?”

  • No, invoices should only be sent by email OR by post. Invoices sent both by email and by post will cause delays in processing and payment of your invoice

 

Country City Company Name Email to use
Belgium Verviers Lonza Verviers SPRL invoicesBE02@lonza.com
Verviers Lonza Japan Holdings SPRL invoicesBE05@lonza.com
Bornem Capsugel Belgium NV invoicesBE06@lonza.com
Canada Mississauga Arch Wood Protection Canada scanctrC3@lonza.com
Richmond Diacon - Richmond scanctrC4@lonza.com
Czech Republic Kourim Lonza Biotec sro, Kourim invoicesCZ01@lonza.com
Denmark Copenhagen Lonza Copenhagen ApS invoicesDK01@lonza.com
Germany Cologne Lonza Cologne GmbH invoicesDE03@lonza.com
YOU Solutions Germany GmbH invoicesDE07@lonza.com
Great Britain Slough/Manchester Lonza Biologics plc. invoicesGB01@lonza.com
Castleford Arch UK Biocides Ltd. invoicesGB08@lonza.com
Castleford Arch Timber Protection invoicesGB09@lonza.com
Castleford Hickson International Ltd invoicesGB13@lonza.com
Burton Xcelience Holding LLC. invoicesGB07@lonza.com
France Saint-Beauzire Lonza Bioscience SARL invoicesFR01@lonza.com
Colmar Capsugel France invoicesFR09@lonza.com
Levalois-Perret Lonza France SARL invoicesFR04@lonza.com
Italy Bergamo Lonza Milano SRL invoicesIT01@lonza.com
San Giuliano Milanese Arch Chemicals SRL invoicesIT02@lonza.com
Netherlands Breda Lonza Benelux BV invoicesNL02@lonza.com
Nijmegen Arch Timber Protection BV invoicesNL03@lonza.com
Nijmegen Hickson Nederland BV invoicesNL04@lonza.com
Geleen/Maastricht Lonza Netherlands B.V. invoicesNL07@lonza.com
Spain Porriño Lonza Biologics Porriño invoicesES08@lonza.com
YOU Solutions Iberia, S.L. invoicesES03@lonza.com
Switzerland Basel/Visp Lonza Sales AG invoicesCH05@lonza.com
Lonza AG invoicesCH12@lonza.com
Lonza Solutions AG invoicesCH15@lonza.com
Lonza Services AG invoicesCH16@lonza.com
Lonza Group AG invoicesCH01@lonza.com
United States Williamsport-Mapleton Lonza Inc scanctr1@lonza.com
Portsmouth-Hayward Lonza Biologics scanctr2@lonza.com
Walkersville-Durham Morrisville Lonza Walkersville scanctr3@lonza.com
Rockland Lonza Rockland scanctr4@lonza.com
Houston Lonza Houston scanctr5@lonza.com
Rochester Arch Chemicals scanctr6@lonza.com
Morristown Arch Personal Care Products scanctr7@lonza.com
Conley-Kalama-Valparaiso Arch Wood Protection scanctr8@lonza.com
Atlanta Arch Treatment scanctr9@lonza.com
Morristown Lonza America scanctr19@lonza.com
Vancouver Diacon-Vancouver scanctr22@lonza.com
Benicia Lonza Consumer Health Inc. scanctr24@lonza.com
Benicia Lonza North America Inc. scanctr34@lonza.com
Greenwood Capsugel Manufacturing LLC. scanctr26@lonza.com

Should you have any additional question on PDF invoice submission please contact us using the following email address: pdfinboundsupport@lonza