Field Service Engineer
Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.
As Field Service Engineer, you will be required to schedule and complete service events for instruments in-house at Lonza facilities, as well as to those in the field, in order to minimize down-time of related cellular manufacturing processes. Maintenance of documentation for each service event is required. Additionally, participation in the development of service-related documentation including manuals, protocols, procedures, training, and online documentation systems are required in parallel.
Schedule and ensure successful completion of service events in your geographical territory includes -
Installation and Operational Qualification
On-demand Service Visits
Dispensation of parts to customer site for instrument upkeep
Complete documentation paperwork providing a record of service activities, replaced parts, disposition of quarantined components, and any other deviations from standard service protocol.
Provide completed paperwork to Service Coordinator for maintenance of service tracking system.
Collaborate with Service Coordinator to perform root cause investigations, as needed, to diagnose instruments for service/other needs.
Contribute to discussion of revision of service procedures based on gathered service data
Maintenance/upkeep of service toolkits including revision of necessary tools as service procedures evolve.
Seek out and participate in conference and training opportunities to further expand technical expertise in the field of Bioreactors/Cellular Manufacturing.
Willingness to travel nationally for service-related events.
Bachelor's degree in Mechatronics and/or any other relevant areas.
Relevant working experience in equipment/ machinery installation and commissioning in the cGMP environment.
Experience in Medical devices / health care-based manufacturing system would be a plus.
Strong ability to build and maintain relationships with internal and external customers.
Troubleshooting skills – electrical, mechanical, software
Ability to work in clean environments and Comfort with measurement tools.
Attention to detail Thorough and clear documentation skills.
Systematic and organized workflow and independent task management and ability to make decisions.
Effective communicator capable of managing and maintaining good internal and customer relationships.
Willingness to travel
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference