Senior Operational Excellence Specialist - Order to Cash

United Kingdom, Manchester

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The job holder is a result and data driven professional with deep expertise and extensive experience in the Order-to-Cash area and a strong continuous improvement background. As a Senior Operational Excellence Specialist you will focus on the End-to-End process across businesses and also to a large extent across geographies. They will lead and drive broad change in systems and processes to improve process efficiency and effectiveness, enhancing the internal and external customer experience.

Key responsibilities:

  • Drive and lead global and high impact strategic projects determined by the Global Process Operational Excellence organization
  • Influence and work across functions within the organization on the end to end Order to Cash processes
  • Build strong relationships with key stakeholders across functions ensuring cross collaboration to deliver the best solutions
  • Pro-actively identify and support process re-engineering and continuous improvement initiatives across Order To Cash processes in the respective Shared Service Centers as well as upstream processes where required
  • Analyse data and identify improvement opportunities, create hypotheses, and once validated manage the change process to ensure they are deployed with minimal disruption
  • Leverage existing tools to manage the continuous improvement process efficiently
  • Drive culture of continuous improvement through best practice sharing and visible hands-on leadership
  • Ensure appropriate and relevant controls are applied with Order To Cash process stream, continuously monitor control requirements and drive appropriate control gap resolution
  • Create and maintain Order To Cash process documentation, ensure Global process adherence and control of process deviations
  • Provide coaching and trainings to users in area of expertise
  • Develop and provide right metrics to measure process quality and productivity for initiated key initiatives; provide meaningful feedback to key stakeholders
  • Network and business partnering to understand best practices within Order to Cash function
  • Display strong experience in taking the lead on project implementations
  • Lean Six Sigma qualification essential – Green Belt (minimum)

Key requirements:

  • Strong functional expertise and understanding/interest in end-to-end business processes
  • Strong O2C tools knowledge (SAP, Serrala/High Radius)
  • Strong analytic skills and tools knowledge (Reporting cubes [i.e. Power BI], Excel)
  • Problem solving and root cause identification skills
  • Ability to structure complex action plans that account for the end to end dependencies of their specialist process
  • Ability to create and conduct presentations and trainings effectively
  • Ability to adapt communication styles dependent on audience
  • Good interpersonal skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and have a positive attitude
  • Must be able to work both independently and with others
  • Ability to influence others and move toward a common vision or goal
  • Committed and passionate about continuous improvement
  • Strong decision making abilities
  • Skilled and experienced in dealing with senior business managers
  • Good communication skills – both written and verbal

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.


Reference: R56305