Operation Technology Analyst

China, Guangzhou

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Established in May 2019, Lonza Biologics Ltd. is another wholly owned enterprise of Lonza Group in China. The company has completed the construction of its strategic biomanufacturing base  in Sino-Singapore Knowledge City of Guangzhou Development Zone (SSGKC), and started up in Q2, 2021. This multifunctional site offers both clinical and commercial supply with an area of 17,000m2 including 6,500m2 of lab space and one KUBio facility. As Lonza's ninth biologics facility, the Guangzhou site will extend Lonza Pharma & Biotech’s global biologics network that provides customers with integrated solutions from pre-clinical development to commercial production, to address the growing demand for high-quality CDMO services in China.

As Operation Technology Analyst, you will responsible for the support of OT technology which supports the operations of the business, this includes but is not limited to, process control and monitoring equipment, OT network infrastructure, laboratory software, laboratory instrumentation and laboratory and plant infrastructure.  You also need to forge an open working relationship with system owners and key members of the Manufacturing, MSAT and Development Departments, promoting proactive, two-way communication in order to implement best-practice and integration with the OT Infrastructure. As a responsible role you will need to be aware of current and emerging technologies which could benefit/add value to Manufacturing, MSAT and Development Departments and promote these opportunities internally.

Key responsibilities:

  • Implementations Support
    • Support implementation of OT hardware and infrastructure
    • Perform technical operational support work and systems administration for operational technology systems.
    • Monitor, operate and enhance complex OT infrastructure and industrial control systems of distinctive platforms, including mid-range servers, and desktop computers, and OT equipment.
    • Provide consultation with regards to software/systems implementation and validation.
    • Perform help desk functions for general problems, including problem tracking, analysis, resolution, escalation, and coordination
  • OT Operations
    • Provide hands-on operational support (technology, out-of-the-box configurations, process and content) for installed solutions.
    • Author GxP business and technical requirements, use cases, process flow document, create robust test plans and scripts, execute testing, support user acceptance testing, and perform production rollout. 
    • Support the end user base in using the above software/systems, to assist in search, transformation and reporting of scientific data to customers and management.
    • Perform high level system administration of OT systems: managing the user roles, including their configurations, security rights and access rights
    • Perform other duties as assigned by superior

Key requirements:

  • Bachelor Degree or above in IT/Computer Science or biopharmaceutical
  • QC\QA working experience, familiar with GMP management specification; familiar with lab instrument.
  • Strong Experience of laboratory computer systems such as LIMS, ilab, Empower, etc
  • Specialist / Super User / SME  in a knowledge management software, electronic laboratory notebooks or laboratory information systems is preferred
  • Experienced user of MS Office software (such as MS Excel)
  • Good Knowledge to Computer Systems Validation
  • System implementation, documentation and maintenance.
  • Ability to manage and execute multiple IT/OT tasks
  • Team Player
  • Knowledge of IT computing and security principles
  • Excellent communication skills – particularly written English
  • Experience of workstation, Server and Infrastructure administration & poweruser and support
  • Fluency in written and spoken English will be advantageous

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Reference: R48684