Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
Handling customer requirements, quality issues and customer complaints via Customer Service (Account Solution Representative) and QA.
Process samples request
To generate weekly sales reports
Flawless Order Process
Generate customer orders into system correctly
Ensure delivery right products to customers
To ensure customer satisfaction
To make sure on time delivery
Involve with Lonza affiliates for order status when required.
Follow and support company Health, Safety and environmental rules
Take other relevant assignment.
Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
Embraces new initiatives and drives successful implementation in his/her area .
Sets & delivers on Individual & team Objectives that support the company Strategy.
Proactively seeks to understand internal/external customer and market needs
Bachelor Degree in any major with 3 to 6 years of experience.
Skills : Follow up Order confirmation, Monitor production schedule, Follow up delivery schedule, Prepare documentation related to Customs & third party, Facilitate Customer audit & Reporting
Tools Know : SAP (Mandatory) , good in Excel (Advance Excel)
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.