Associate Program Manager

United States, Houston (Texas)

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Under the direction of the local Head PM, has primary responsibility for developing and maintaining a successful and efficient collaboration with assigned customers and managing their existing programs or portfolio with Lonza. Thorough, effective management of the local teams with overall customer project execution responsibility for existing and potential business portfolios. In addition to customer facing program, incumbent will also be responsible for leading organizational related Internal Process Improvement Programs (Development of PM Tracking Tools and other initiatives as defined by the organization) Leadership, business acumen, efficient collaboration, persuasive communication with key stakeholders across the organization and achievement of profitability results are the key focus area of the job.

The Associate Program Manager is accountable for driving results in a fast-paced environment by supporting the Program Management team for assigned tasks ensuring completion of project deliverables to meet customer standards, satisfaction and timeline.  The position requires leadership capability of the Lonza core competencies, as well as expertise in functional competencies including knowledge and use of Lonza  electronic systems and processes  for program management, ability to engage with multi-disciplinary project teams, meeting standards in a cGMP environment, managing multiple and sometimes competing priorities, and excellent critical thinking and problem solving skills, attention to detail, results orientation, and verbal and written communication skills.

Key responsibilities:

  • Work Breakdown Structure (WBS) set up (with approval of Program Manager)

  • Demand Planning Tool (or other revenue forecasting tool) input and maintenance, with guidance from PM/Sr. PM

  • Work with PM and/or Internal Project Team members to update update Planview risks/issues/status, etc. Update program status in Planview as appropriate

  • Requesting invoices/credits for client accounts

  • Preparing supporting documentation for invoices

  • Coordination of product/sample shipments (Shipping Request Forms, client CNFs, interacting with client and LHI Shipping)

  • Drafting, sending, storing signed CNFs when necessary

  • Obtaining signatures on SOWs, Change Orders; storing final versions as appropriate :

  • Assisting in hosting clients while onsite, Ordering and setting up food/beverages in meeting room, Escorting clients during day visits and while Person in Plant, Submitting associated expense reports

  • Building and maintaining detailed Gantt charts as needed

  • Managing projects such as stability studies, analytical activities, or product storage/shipment, supporting PM/Sr. PM

  • Serving as backup to the PM/Sr. PM when appropriate and necessary

  • Manages limited activity projects as the initial point of contact where no PM/Sr. PM is assigned such as stability or storage clients.

  • May support multiple PMs/Sr. PMs and multiple programs at any given time

Key requirements:

  • Bachelors in Technical or Life Science.

  • Technical background in cGMP biopharmaceutical manufacturing and analysis, preferably cell therapy and/or viral vector manufacturing

  • Working knowledge of cGMPs

  • Strong organization skills

  • Excellent written and verbal communication skills

  • Client focus / customer service ability

  • Experience working with SAP

  • Good time management and ability to prioritize

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. 

Reference: R43442