customer service representative
Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
As a CSR, your role will focus on role will be focused on generating new business across our Applied Protein Services, Mammalian, Microbial, Bioconjugates and Drug Product service offerings.
Keep efficient communication with relevant departments (oversea plants, finance, supply chain, distributor )to ensure a total smooth order-to-cash flow and support sales team to achieve business target.
Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.
Timely solve order issues for customers to smooth the order process，drive payment and TEC of backlog orders as per sales forecast.
Cooperate with sales managers to review forecast
Collection and analysis demand FCST and sales report from sales team.
Work from the overall view, to generate Analysis reports and also quarterly report out PPT to demonstrate sales support/Business operation performance.
Support sales for pre-sale work, such as maintain customer account, price quote application and other related work.