HR Service Advisor

United States, Houston (Texas)

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza Cell and Gene Therapy facility, located in Houston Texas, is the largest in the world and our facility is growing.  We are seeking to add top talent to our Human Resources(HR) team.  The HR Services Advisor is the first point of contact for assigned client groups.  The HR Service Advisor acts with considerable independence, discretion, judgement and initiative in providing timely and accurate information and advice on policies, procedures, administrative and operational issues and collective agreements.

Key responsibilities:

  • Act as a point of contact for any service related questions from Recruitment, Managers, Employees and other HR team members.  Taking care of HR requests until closure (end to end incl. tracking and tracing)
  • Create high end user experience
  • Provide best in class customer service, aiming to quickly resolve queries and issues
  • Use multiple HR and Payroll systems to support the resolution of customer queries
  • Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations
  • Monitor quality of transactional work produced by the Hubs, along with key HR Service metrics
  • Proactive advisory on “how to” for HR Business Partner’s and line managers
  • Have regular contact and reviews with HR Teams for assigned areas
  • Demonstrate awareness of the business area supported, site and local HR strategies and challenges and where collaboration is needed for site specific projects
  • Maintain working knowledge of Global and Site specific HR policies and procedures

Key requirements:

  • Bachelors Degree in Human Resources or related field
  • PHR Certification a plus
  • Strong knowledge in HR concepts – full employee life cycle experience
  • Proficient in Microsoft Office products, HRIS experience e.g. Workday a plus
  • Excellent customer service orientation with strong follow-up skills and attention to detail
  • Strong verbal and written communication skills; excellent presentation skills, adaptable to the level of audience
  • Process improvement mindset with the flexibility and willingness to learn
  • Thorough knowledge in WFA and Payroll Activities

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. 

Reference: R40681