Program Manager

United States, Houston (Texas)

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Under the direction of the local Head Program Manager, you will have primary responsibility for developing and maintaining a successful and efficient collaboration with assigned customers and managing their existing programs or portfolio with Lonza. You will show thorough, effective management of the local teams with overall customer project execution responsibility for existing and potential business portfolios (>CHF 5M). In addition to customer facing program, incumbent will also be responsible for leading organizational related Internal Process Improvement Programs (Development of PM Tracking Tools and other initiatives as defined by the organization).  Leadership, business acumen, efficient collaboration, persuasive communication with key stakeholders across the organization and achievement of profitability results are the key focus area of the job.

Key responsibilities:

  • Secure required resources and capacity commitments and obtain buy-in of all relevant stakeholders

  • Perform detailed review of clients and R&D process and generates, in collaboration with R&D, technology transfer documents

  • Maintains project risk assessment and risk mitigation plans

  • Manages agreed remediation plans where applicable and ensure stakeholders accountability and awareness

  • Manage the timely escalation of critical project issues per the agreed Escalation Policy  

  • Carry out Lesson Learned process with the customer at the end of agreed key milestones within the project

  • Directing and motivating multi-disciplinary project teams and holding team members accountable to deliver results within the agreed project governance structure

  • Ultimately responsible for ensuring customer satisfaction throughout the life of the project in a shared relationship management with Sales

  • Leading project execution after deal closure, serving as a single point of contact and acting as the customer advocate on-site

  • Will be responsible for managing project scope, timeliness and budget/profitability

  • Defining, organizing and being responsible for all project communication, agreeing on milestones and conducting "lessons learned" exercises

  • Decommissioning projects at the end of contractual activities, ensuring the knowledge transfer for process improvements

  • Controlling project scope and in conjunction with the Proposals Team, prepare amendments and/or scope changes

  • Partnering with the Sales/Commercial Development team, provide input into mid and long-term program strategies, executing program relevant section of the Sales & Operations process

  • Responsible for delivering to local Sales & Operations and related demand planning

  • Providing coaching and mentoring to assigned team members

  • Performing a wide variety of program and project management activities and other duties as assigned

  • Responsible for accurate revenue forecast (rolling 24 months) and ensuring that revenue for each month is achieved

  • Responsible for highlighting operations and business risks and developing plans for mitigating those risks

  • Responsible for generation of progress reports for various stakeholders

Key requirements:

  • Substantial cGMP experience in a Regulated, Pharmaceutical, or Environmental industry.

  • Bachelor’s Degree in the following fields of study:

  • Biomedical Engineering

  • Biotechnology

  • Chemical Engineering

  • Chemistry

  • Biology

  • MBA preferred

  • Project Management Certification preferred

  • This job requires flexibility to work non-standard hours before or after the typical workday and some weekends, as required.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Reference: R40031