Senior R2R Operational Excellence Specialist

Costa Rica, San Jose

Senior R2R Operational Excellence Specialist

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The job holder is a result and data driven professional with deep expertise and extensive experience in Record-to-Report and has a strong continuous improvement background. This position will focus on R2R processes in the area of closing, intercompany accounting, journal entries, accruals, account reconciliation and fixed assets across businesses and geographies. He/she will lead and drive standardization in systems and processes to improve process efficiency and effectiveness, enhancing the internal and external customer experience.

Key responsibilities:

Subject Matter Expert (80%)

  • Act as a key member for global and high impact strategic projects driven by the Global Process Owner organization
  • Challenge existing global processes, propose simplification and standardization opportunities based on in depth analysis leading to new global GPO projects
  • Drive the design of software solutions and assist PMs during development, testing, and implementation
  • Develop and provide right metrics to measure process quality and productivity for initiated key initiatives; provide meaningful feedback to key stakeholders
  • Perform global process change control (incl. review work instructions created by Ops) to maintain standardized processes

Operational Excellence and Continuous Improvement (20%)

  • Drive culture of continuous improvement through best practice sharing and visible hands-on leadership
  • Leverage existing tools to manage the continuous improvement process efficiently
  • Identify and support process re-engineering and continuous improvement initiatives in processes in the respective Shared Service Centers
  • Provide trainings to end-users on global processes and policies
  • Act as tier 2 operational troubleshooting when issues can’t be solved by SSC Staff

Key requirements:

  • Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
  • Embraces new initiatives and drives successful implementation in his/her area
  • Understands how to effectively engage others in the change processes
  • Understands and explains the corporate strategy to his/her peers and/or team
  • Provides feedback to his/her managers on the content of the strategy and its implementation
  • Actively seeks out and shares different perspectives from a broad network and implements alternative approaches
  • Champions and role models the values of diversity and inclusion through everyday interactions in groups or 1:1s
  • Proactively seeks to understand internal/external customer and market needs
  • Develops insights that can be used to enhance customer satisfaction or other metrics
  • Appropriately prioritizes multiple demands and leads defined work to successful conclusion on time
  • Ensures delivery excellence for own goals and those of his/her team
  • Regularly solicits, assesses and addresses feedback
  • Ensures clear and direct 2-way communication within the SSC and other organisations
  • Takes personal accountability for outcomes resulting from choices and behaviors of self and team

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. 

Reference: R36629