Lead Support and Integration Specialist

United States, Wayne (Pennsylvania)

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza is looking for a remote Lead Support and Integration Specialist to join their team. This candidate will provide advanced application support and systems integration and troubleshooting to customers. They will work closely with the development, implementation, and quality teams to evaluate and verify programs function according to specifications and standards and work closely with customers on configurations and basic integrations. 

Key Responsibilities:

  • Provide solutions and advanced support for software product to customers 

  • Work closely with Software Quality Control and Development management 

  • Maintain excellent customer service reputation with timely responses and resolutions 

  • Help improve software product by adding input and ideas that add value for customers 

  • Maintain Knowledge Base and Tracking System  

  • Communicate effectively through phone, email, or computer sharing sessions with clients regarding Lonza related software subjects 

  • Create, write, and maintain software support documentation and other technical writings

  • Document and log defects in defect tracking system and assist QA/QC Manager in controlling issues through final disposition

  • Creating test data and executing ad hoc test scenarios 

  • Help create and deliver hotfixes and patches to customers 

  • Work closely with customers on configurations and basic system integrations 

Key Requirements:

  • B.S. Degree or equivalent experience 

  • Professional experience working in a software support and/or testing environment within Pharmaceutical environments with knowledge and experience of lab systems 

  • Ability to work independently 

  • Knowledge and experience with Windows client and server Operating Systems 

  • Knowledge and Experience with SQL Developer and SQL Management Studio 

  • Knowledge and Experience with MS Office tools 

  • Excellent English Written and Verbal skills 

  • Able to multi-task within defined timelines 

  • Able to consistently meet deadlines 

  • Possess excellent and consistent record keeping 

  • Knowledge and experience with technical writing and test case writing

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. 

Reference: R32867