Sr. Program Manager
United States, Portsmouth (New Hampshire)
Today Lonza is a global leader in life sciences. We are more than 15,000 employees in more than 100 locations around the world. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
The Program Manager leads project execution after deal closure. Responsible for Directing, leading and motivating multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program.
In this role, Program Management is the key interface between Sales and Operations organizations and the customer. The Program Manager is managing multiple projects, either within one technology, or within multiple technologies and oversees the complete life-cycle of all the projects.
- Manage project scope, timelines and budget and program profitability with core project team.
- Raise and prepare scope changes and communicate them to a customer in close collaboration with Account Manager.
- In collaboration with Account Management / Commercial Development, create mid-long term program strategies.
- Define, organize and be responsible for all customer communication (using an open communication model), agreeing milestones and conducting “lessons learned” with the customer, as well as executing decommissioning at the end of contractual activities.
- Esnure the right and effective internal and external governance are in place and are effective. Also ensures very clear alignment of internal stakeholders.
- Responsible to ensure flawless and smooth execution of the contracted programs according to defined timelines and cost, via leading multidisciplinary project teams.
- Based on experience, programs under PM’s responsibility range from small or mid-sized to large and complex portfolios.
- During execution, key focus is on the customer centricity and internally on quality, cost, profitability, timelines and risk management.
- Bachelors or Master’s degree with technical background, or equivalent experience. PMP Certification desired.
- Substantial technical competency in the areas of the Pharma Industry e.g. process development, cGMP manufacturing, process registration, analytical science, Quality assurance etc.
- Significant strategic, operational and technical project management experience.
- Proven business awareness and commercial acumen.
- Record of accomplishment of successfully managed projects.
- Leadership and motivational skills to maintain naturally high moral within the matrix team.
- Ability to communicate effectively at all levels across the organization. Has strength of character to have difficult conversations with senior stakeholders including customers, internal team members and senior management; excellent written, oral and presentation skills.
- Effective use of hard and soft skills in all aspects of Program Management including conflict resolution, team building, decisions making.
- Pragmatic, organized and results oriented and with ability to manage multiple priorities.
- Excellent planning, organization and controlling skills.
- Problem solving skills - ability to analyze and solve complex issues that do not have routine solutions.
- Ability and willingness to convey proficiency in project management to others.
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.