Donor Programs Specialist - Cell & Gene Technologies

United States, Walkersville (Maryland)

Today Lonza is a global leader in life sciences. We are more than 15,000 employees in more than 100 locations around the world. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Donor Programs Specialist – Cell & Gene Technologies (C&GT) will perform day-to-day functions of Lonza's Donor Program in Rockville, MD to recruit, select, screen, schedule, conduct interviews, obtain informed consent, collect blood from, and communicate with donors for the acquisition of bone marrow and other human tissue.

Key responsibilities:

  • Recruit prospective marrow donors. Select most likely successful candidates through evaluation of information and questions via incoming phone calls and face-to-face meetings. Present donor program information to donors and assess their understanding. Assess donor’s interest/ability to donate by presenting screening information and documents.
  • Ask donors questions, assess answers, seek and answer their questions while exercising judgment of each person’s ability to adhere to the Donor Program requirements. Obtain informed consent by following the Donor Program established procedures and training. Schedule donor’s appointments for screening, physical examination, and marrow collections. Coordinate logistics of marrow collection. Communicate directions and expectations to donor.
  • Perform phlebotomy to collect appropriate blood samples from donors for laboratory testing. Prepare, pack and submit blood samples to laboratory to match appropriate orders for tests.
  • Receive test results, submit for review, chart test results. Enter donor information into donor database. Maintain hard copy donor files, including scanning documents for archive and storage according to SOPs.
  • Maintain contact with donors including evaluation of bone marrow collection processes through questions and answers provided by donors. Prepare and distribute communications to donors, physician’s offices, and to laboratories for daily logistics related to the Bone Marrow Donor Programs.
  • Review and perform training on Donor Programs SOPs on required timelines and as program changes are implemented. Participate in Tissue Acquisition (TA) staff training sessions. Complete training, understand, and follow American Association of Tissue Banks (AATB) Standards.

Key requirements:

  • Associate’s Degree in Biomedical Sciences, Licensed Practical Nurse (LPN), Registered Nurse (RN), Medical or Nursing Assistant or equivalent experience in the medical or donation field
  • Significant work experience in a health care setting; face to face interviewing experience preferred
  • Understanding of medical terms and practices. Experience or training in regulatory requirements and ethical standards for protection of human subjects, patient care and rights, protected health information, research use of human tissue.
  • Excellent phlebotomy skills and interpersonal verbal skills
  • Strong work ethic, ability to “get the job done”
  • Takes responsibility for individual and team results.
  • Proactive, action-oriented, ability to adapt to changes.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Reference: R20653