IT Manager

United States, Walkersville (Maryland)

Today Lonza is a global leader in life sciences. We are more than 15,000 employees in more than 100 locations around the world. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza Walkersville, the headquarters and largest manufacturer of Lonza Bioscience Solutions, is located in Maryland, approximately 50 miles north and west of Washington, DC, and is a leading provider of biology-based solutions to life-science customers, servicing research organizations, pharmaceutical, biopharmaceutical, biotechnology and generic drug companies worldwide.

The IT Manager is responsible for effective collaboration between IT and the business functions at the locations under his assignment. Ensure adequate, reliable and consistent IT services are delivered at the sites Act as a key contact & escalation point towards site business leadership team for any IT related matters. Understand and support the site business leadership team objectives and align those with Lonza ’s technology roadmaps. Partner with Operations Technology (OT) team at the site to ensure site IT operations run smoothly without any disruption to business. Prioritize site IT demands in collaboration with regional applications and infrastructure teams; as per agreed governance process. Co-work with Regional IT Security Officer to ensure IT security compliance.

Key responsibilities:

  • Accountable for the IT services at the site - Liaise with IT service delivery organization and Center of Excellence (CoE) leads to ensure IT service is delivered as per Service Level Agreement (SLA) to the site and continuous optimizing the site IT service efficiency.
  • Single Point of Contact (SPoC) between local stakeholders and remaining IT organization – Single Point of Contact for any IT related topics at the site, Stakeholder facing role, establishment and management of expectations
  • Gather input on site specific requirements - Capture and formalize site specific requirements that are beyond standard global IT service and organize service get adjusted to meet site requirements
  • Ensure IT service Service Level Agreements (SLAs) meet site requirements – Review adherence to Service Level Agreement (SLA) by IT service delivery teams (systems availability, delivery of support, …) and provide visibility to site leadership team on Service Level Agreement (SLA) performance, gaps, remediation actions taken
  • Ensure site follow defined IT processes and policies – As representative of IT at the site, ensure that site leadership team take the required actions to ensure employees at the site adhere to established IT processes and comply with IT policies
  • Ensure site IT security compliance with global standard – co-work with regional IT security officer to reduce vulnerability. Promote the IT security awareness on the site.
  • Coordinate demand for IT/Operations Technology (OT) services – capture specific demand for IT and Operations Technology (OT) services, plan and coordinate activities for delivery of required IT and Operations Technology (OT) services
  • Technical Disaster Recovery – Responsible for development and periodic testing of the technical disaster recovery plan for the site.  Responsibilities in this area also include periodic plan refreshes as changes occur in the business or IT service provisioning landscape
  • Infrastructure Life Cycle Management – Responsible for life cycle management of IT infrastructure required for business operations conducted at the site.  The process includes maintaining an inventory of IT assets and managing risks associated with aging components.  A critical part of this process is developing and sponsoring annual capital projects for equipment requiring upgrades.
  • Applications Repository Management – Ensure local applications are reported and maintained in IT Applications repository database
  • Internal and Regulatory Audit – Prepare and represent the site as the IT lead on regulatory inspections and audits. In the event of audit findings prepare remediation plan to address those findings.

Key requirements:

  • Bachelor’s degree in Information Technology or related discipline
  • Strong customer service ethic
  • Strong presentation skills
  • Ability to prioritize and quickly resolve issues
  • Excellent verbal communication skills
  • Excellent analytical and problem solving skills
  • Effective prioritization and project management skills
  • Ability to anticipate risks and devise solutions in the moment
  • Strong team leadership skills
  • Working knowledge of IT infrastructure, IT architecture, IT security, Information Technology Infrastructure Library (ITIL) and IT governance, corporate applications (SAP,, Workday, Documentum)
  • Willingness to travel to other sites (i.e. Mapleton, Salisbury, Wayne, Williamsport and Quakertown) as well as occasional international travel

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

    Reference: R14851