At Lonza, we are committed to our customers’ success, so it is our mission to help your product reach its full potential. We know how important ongoing communication is in moving a project forward and we pride ourselves on delivering high-quality, flexible service that is responsive and proactive.
Every program at Lonza is assigned a dedicated Customer Program Manager who leads the project team to deliver results while anticipating and resolving unforeseen challenges. This internal advocate coordinates all activities associated with your project and continually updates you on its progress. We recommend regular face to face meetings with our customers and provide technical specialists, project managers and a defined steering committee for commercial product launches. We encourage regular interaction between our experts and our customers. Our goal is to make sure the agreed upon activities, timelines, and budget are met to your complete satisfaction.