Friendly, Focused and Flexible
Initial customer discussions regarding potential projects are carried out by Lonza’s Sales & Business Development team. These specialists are trained to provide information about Lonza’s services and capabilities and to obtain an overview of your requirements in order to find the best fit between the project needs and Lonza’s custom capabilities.
Early in the project design, a Program Manager is assigned to assist with the negotiation and interact with our experienced technical specialists to eventually provide an agreement specifically tailored your requirements and needs.
Once an agreement is in place, a multidisciplinary project team is formed under the direction of the Program Manager. This project team consists of members representing the relevant functions throughout the organization – including Sales, R&D, Manufacturing, QA/QC, Procurement, Regulatory and any other discipline deemed necessary to ensure successful delivery of the project’s objectives.
The Program Manager becomes your key point of contact within Lonza, keeping you informed of the progress of the project from initiation to completion. Their primary objective is to ensure delivery of the project, on time, on budget and to the quality standards expected by all of our customers.
Under a confidentiality agreement, your key experts and our internal staff will exchange information, agree on the scope of the program and milestones, and continuously work together to successfully execute your project. Strict confidentiality is a cornerstone of Lonza's relationship with our customers.
A long history of valued collaborations in custom manufacturing has established Lonza as a reliable partner throughout the industry from classical chemistry to leading-edge biotechnology. Our attention to customer needs and experience with direct technology transfer or innovative process development, coupled with our wide range of technologies, are geared toward customer satisfaction. You can rely on us for the most current and applicable information to guide your project to completion.